Shipping Policy
At Revive & Replenish, we are committed to providing a smooth and transparent shipping experience. Please review the information below regarding delivery methods, timelines, and responsibilities.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
After placing your order, you will receive an order confirmation email. For certain large or specialty items, our team may contact you within 24 hours to confirm delivery details.
Shipping Timeframes
Delivery times vary depending on the product type, availability, and shipping method:
- Standard Items: 5–10 business days
- Specialty or Made-to-Order Items: 10–30 business days
- Large, Freight, or Custom Equipment: 15–65 business days
These timeframes are estimates and may vary based on demand, supplier availability, and shipping carrier delays.
For certain items, especially large or custom products, our team may contact you to provide more specific delivery details after your order is placed. We are committed to keeping you informed throughout the process, especially for longer delivery items.
Shipping Locations
We currently ship within the United States.
Shipping Costs
We offer free shipping on most orders within the United States.
Certain oversized, freight, or specialty items may require additional shipping fees. Any applicable charges will be clearly shown on the product page or calculated at checkout before purchase.
In some cases, our team may contact you after purchase to confirm shipping details for large or custom items.
Standard Freight Delivery
Standard freight delivery includes:
- Delivery to your address
- Curbside or driveway drop-off
- Customer is responsible for moving the item indoors
- Large items may arrive on pallets
Large items may ship via freight carriers and may require scheduled delivery.
White Glove Delivery (If Available)
White glove delivery may include:
- Delivery appointment scheduling
- In-home placement
- Basic setup
- Removal of packaging
Availability varies by location and product.
Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Being available to receive delivery
- Ensuring the delivery path is clear and accessible
- Confirming doorways and hallways are large enough for the product
If delivery cannot be completed due to space restrictions or customer absence, additional delivery fees may apply.
Delivery & Inspection Policy
Large wellness products ship via freight carriers and require inspection at delivery.
Inspect Your Shipment
When your order arrives:
- Inspect the outer packaging before signing the delivery receipt
- Look for:
- Torn packaging
- Crushed corners
- Punctures
- Water damage
If You See Damage
Before signing:
- Note the damage on the delivery receipt
- Take clear photos
- Contact us within 48 hours
If damage is not noted at delivery, the freight carrier may deny the claim.
Concealed Damage
If damage is discovered after unpacking:
- Contact us within 48 hours
- Provide photos of the product and packaging
After this timeframe, shipping damage claims may not be eligible.
