Shipping Policy
Standard Freight Delivery
Standard freight delivery includes:
- Delivery to your address
- Curbside or driveway drop-off
- Customer responsible for moving the item indoors
Large items may arrive on pallets.
White Glove Delivery (If Available)
White glove delivery may include:
- Delivery appointment scheduling
- In-home placement
- Basic setup
- Removal of packaging
Availability varies by location and product.
Delivery times provided on our website are estimates and are not guaranteed.
Large items may ship via freight carriers and may require scheduled delivery.
Customer are responsible for providing accurate shipping information and being available to receive delivery.
Customer Responsibilities
Customers must:
- Ensure the delivery path is clear and accessible
- Confirm doorways and hallways are large enough for the product
- Be present for scheduled delivery
If delivery cannot be completed due to space restrictions or customer absence, additional delivery fees may apply.
Delivery & Inspection Policy
Large wellness products ship via freight carriers, which require inspection at delivery.
Inspect Your Shipment
When your order arrives:
1, Inspect the outer packaging before signing the delivery receipt.
2. Look for:
- Torn packaging
- Crushed corners
- Punctures
- Water damage
If You See Damage
Before signing:
- Note the damage on the delivery receipt
- Take clear photos
- Contact us within 48 hours
If damage is not noted at delivery, the freight carrier may deny the claim.
Concealed Damage
If damage is discovered after unpacking:
- Contact us within 48 hours
- Provide photos of the product and packaging
After this timeframe, shipping damage claims may not be eligible.