Refund & Returns Policy

At Revive & Replenish, we sell premium wellness equipment that requires specialized shipping and handling.  Because of the size and value of these products, the following return policy applies to all purchases.

30-Day Return Window

Return requests must be submitted with 30 days of the delivery date.

All returns require prior authorization from our customer support team.

To request a return, contact:  support@reviveandreplenish.com  Please include your order number and reason for return.

Unauthorized returns will not be accepted.

Condition Requirements

To qualify for a return, products must:

• Be unused and unassembled
• Be in like-new condition
• Include all original packaging, accessories, manuals, and parts
• Be properly repackaged for safe transport

Products showing signs of use, assembly, wear, or damage may be refused or subject to additional deductions.

No Returns After Assembly or Installation

For safety and hygiene reasons, products that have been assembled, installed, or used cannot be returned unless they are defective under warranty.

Many products we sell contain electrical components, upholstery, and personal-use surfaces, which cannot be resold once used.

Restocking Fee

All approved returns are subject to a 25% restocking fee.

This fee covers:

• Inspection
• Repackaging
• Warehouse handling
• Manufacturer processing fees

The restocking fee will be deducted from the refund amount.

Shipping & Freight Costs

Due to the size and weight of our products:

• Customers are responsible for all return shipping and freight costs
• If we arrange freight pickup, those costs will be deducted from the refund.

Freight returns may require:

• Scheduled pickuup
• Palletizing
• Lift-gate service
• Freight carrier coordination

Refused Shipments

If an order is refused at delivery without prior authorization, the order will be treated as a return and subject to:

• 25% restocking fee
• Round-trip freight charges
• Any carrier storage or handling fees

Refund Processing

Once the returned product is received and inspected:

Approved refunds will be issued to the original payment method, minus:

• 25% restocking fee
• Original shipping costs
• Return freight costs (if applicable)

Refunds typically process withing 7-10 business days after inspection.

Non-Returnable Items

The following items cannot be returned:

• Products that have been assembled
• Used wellness equipment
• Opened personal care items
• Custom or special-order products
• Items marked Final Sale

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the packaging and product.

We will work quickly to resolve the issue through:

• Replacement parts
• Repair service
• Product replacement when necessary

Delivery & Inspection Policy

Large wellness products ship via freight carriers, which require inspection at delivery.

Inspect Your Shipment

When your order arrives:

1, Inspect the outer packaging before signing the delivery receipt.

2. Look for:

• Torn packaging
• Crushed corners
• Punctures
• Water damage

If You See Damage

Before signing:

• Note the damage on the delivery receipt
• Take clear photos
• Contact us within 48 hours

If damage is not noted at delivery, the freight carrier may deny the claim.

Concealed Damage

If damage is discovered after unpacking:

• Contact us within 48 hours
• Provide photos of the product and packaging

After this timeframe, shipping damage claims may not be eligible.